Shona Joy Reviews

Do not order from Shona Joy!!!! Terrible customer service and returns process. No ability to get an exchange or refund like every other decent retailer or brand. I will never order from you again and will tell everyone I know to never touch your brand. Worst customer service I have experienced in all my years of buying apparel.

I wish I could give no stars. I ordered my wedding dress from this company. I live in the US so the hidden shipping fees applied but I went with it. It ended up not fitting and due to COVID I could not just go to the stores and purchase a dress. I returned the dress and they would only honor a gift card. I have been trying to find something I could fit in (I just had a baby and I was slightly bigger in size then normal) since they are not inclusive to all sizes (being 2022 this is insane to me) I had to wait until I lost my baby weight. A year later and now my $360 gift card is disabled and they basically said sorry for the inconvenience and thanks for the donation!!! This is gross! Don’t support this company for so many reasons! I’ve emailed, commented on posts and I just get ignored or deleted. Not cool.

I wish it was possible to give less than one star. I ordered a dress and the import tax to the Uk was insane so I declined paying the tax and Shona joy spoke to dhl and asked them to return it. I have this all in writing and now the are claiming dhl delivered it which is impossible as I didn’t ever pay the tax. They ignore all my emails and I will now have to look to take legal action to get money back. Do not use this company ever! Scam!!!!

I ordered my bridesmaid dress from ShonaJoy and am quite please with it. It came very quickly - within a week, though I did have to pay an additional $200 to DHL for the delivery. That was unexpected, but oh well. I love the dress, my sister (the bride) loves the dress, it's beautiful and really great quality. Thanks Shona.

Ordered from Italy:
- Very disappointed with hidden costs (+130€ for duty taxes)
- The fabric is really awful, really. I mean, you could easily think is something paid 20€
- Customer service really not caring about your emails, they give you unuseful answers, no solutions at all

In the end: 490€ for something I will never wear (return costs And return management are on the customer, therefore it’s not convenient to return the item if you are based in Europe)

DO NOT order from Shona Joy if you live in the US. I ordered bridesmaids dresses that arrived in a shipping bag that was ripped, with dresses falling out. When I reached out to customer service, they said I could return the dresses, but I was left with a $120 return fee to pay for on my own with USPS. It would have been over $450 with UPS!!

The dresses are not good quality in person and definitely not worth $300+.

I do not recommend.

Bought 3 dresses and none of them fit properly. Trying to return them and it’s taken me over half an hour to locate a return address with no luck. This return policy is truly timewasting and ridiculous. Why not put a return slip in with the order like other people do!!!
One of my dresses was on sale and a credit note should be an option. When buying online it’s very hard to know the exact fit unlike when you can try In a store. Now I’m stuck with this dress that is a terrible fit and I cannot exchange. Not asking for a refund just an exchange……..
Won’t be shopping from here again

I’ve recently had the most impressive customer service experience with Shona Joy, they went out of their way to support me with a customs duty issue and were completely amazing! (Thank you Emily!).

In general, Shona Joy is lovely with high quality, feminine and trendy items and great options for occasion wear.

Highly recommend avoiding this company. They have a terrible return policy and horrendous customer service. Had to pay $55 to mail a dress back that was entirely different than the pictures online. It also took over a week for their customer service team to come back to me.

Bought a dress on sale and just wanted to change the size because their sizing chart wasn't accurate and they ignored me.

Super happy!
Great costumer service whit helping me with my measurements.
Also the quality is very beautifull and the delivery was super quick.
It is a bit more expensive than most dresses but in my opinion it really shows.
Will def come back <3

Really disappointed that they do not offer a size exchange on a sale item.... with no assistance or suggestion as to what I am to do with a $250 dress that does not fit despite doing using the recommended sizing guide.

What a shame.

They advertise sales that doesn't work! Scammers! Very disappointing. Customer service doesn't respond.

Paid $360 for a dress . Went one size up and still too small . The fabric is cheap and looks cheap !! For an Australian company very disappointed ( buy from home ) …. Will never buy from this company again . Wish I’d looked at the reviews first 😫

Horrible retailer. Dont waste your time or money! DO NOT BUY FROM SHONA JOY! I spent $550+ on items for nice occasions. Some didnt work out so I sent them back, paying $50. They never arrived in AUS b/c there borders are closed. Two months later I have the items back with me and unsure how I will ever get my money back.
NOT WORTH IT. DONT BUY FROM HERE!!!!