Shona Joy Reviews

I have two very disappointing experiences with Shona Joy that I feel obligated to share — especially if you're a bride or based in the U.S.
I'm getting married in May and was so excited to try a few Shona Joy dresses for my welcome party. They have beautiful designs, and since they don't have any stores in the States (I live in NYC), I ordered several options totaling around $3,000..
Unfortunately, my package got stuck in customs (not Shona Joy’s fault), and when it finally arrived, it was stolen from my public lobby. I immediately reached out to Shona Joy, explaining the situation and asking if they could resend my package. They refused, saying it was the shipper’s issue, not theirs. Disappointing, but fine—I then asked them to file a claim with DHL since I had signed a signature release but specifically requested the package be left at my front door, not in my public lobby (where it was stolen).
After multiple follow-ups, they finally responded, saying DHL denied the claim because of the signature release. However, when they sent me the actual exchange with DHL, I saw that they never even argued my case properly. They simply accepted the denial without pressing the issue, despite me explicitly asking them to explain the mishandling. At that point, they essentially shut down any further discussion, leaving me with a $3,000 loss and zero support.
As a bride, losing $3,000 a couple months before my wedding is not just frustrating — it’s devastating. I understand the theft isn’t technically their fault, but a company with good customer service would’ve at least tried to support their customer, especially one spending this much money during such a meaningful time.
But unfortunately, Shona Joy does not care about its customers.
To make matters worse, my second experience with them was through my bridesmaid, who ordered a potential dress option I had sent her. The dress was beautiful but didn’t fit, so she began the exchange process — only to find out that Shona Joy does NOT cover return shipping, even for size exchanges. The cost to return the dress from the U.S. to Australia? $350 — more than the cost of the dress itself. We were absolutely shocked. How can a modern brand not offer reasonable return options, especially when shopping internationally is their entire model?
Bottom line: Do NOT order from Shona Joy if you live in the U.S. or value customer service. Beautiful dresses are not worth the nightmare if something goes wrong — and trust me, they will leave you to deal with it alone.

I purchased a mini dress online, the model on the website was 180cm tall wearing a size AU6, and I am 165cm and ordered a size AU8. There were no length measurements available. I got the dress it fit fine, but it was so short it barely made it past my bum. I emailed to see if maybe it was faulty but they said that it was not, and that the dress was designed to be 60cm length total. I thought I could trust the advertised images, I wish they hadve listed all measurements. There is no way someone who is 180cm tall is able to wear 60cm worth of dress and have it cover all your bits. The advertising is misleading and cannot be trusted. I would not purchase anything online from them again. Expensive lesson learned.

I bought a dress on sale and decided it wasn’t suitable for the event I bought it for, they made it clear it was non refundable as it was a sale item but after sending them an email they totally understood and allowed me to send it back for a full refund! The communication was clear and very quick replies via email and the refund was quick! The quality of the dress was stunning! Would def shop here again.